Privacy Policy

Neuronetix LLC ("NerveLab," "we," "us," or "our") operates the AOS platform and the nervelab.io website. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services.

1. Information We Collect

We may collect the following types of information:

• Contact information such as name, email address, and phone number provided when signing up or submitting inquiries
• Business information including brokerage name, license number, and service territory
• Usage data including interactions with the AOS platform, message logs, and pipeline activity
• Lead contact information imported by agents into the AOS system for follow-up purposes
• Device and browser information for platform functionality and security

2. How We Use Your Information

We use collected information to:

• Operate and improve the AOS platform and related services
• Send automated follow-up messages on behalf of agents to their opted-in leads
• Provide customer support and respond to inquiries
• Send service-related communications including updates and billing notices
• Comply with legal obligations and enforce our terms

3. SMS and Messaging

AOS sends SMS messages on behalf of real estate agents to leads who have provided prior consent. All SMS communications include opt-out instructions. Recipients may reply STOP at any time to unsubscribe. Message and data rates may apply. Message frequency varies based on lead activity and agent configuration.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in operating our platform (such as Twilio for SMS delivery)
• Legal authorities when required by law or to protect our rights
• Business successors in the event of a merger or acquisition

5. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Lead data imported into AOS is retained according to agent account settings and deleted upon account termination.

6. Security

We implement industry-standard security measures including encryption in transit and at rest, two-factor authentication, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. California residents may have additional rights under the CCPA.

8. Cookies

Our website uses cookies for functionality and analytics. You may disable cookies in your browser settings, though some features may not function properly.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of material changes by posting the updated policy on this page with a revised date.