TERMS OF SERVICE

Effective July 27, 2026

These Terms of Service (“Terms”) govern access to websites and services provided by NEURONETIX LLC through NerveLab, including AOS, Artemis, demonstrations, trials, pre-release access, and paid services (collectively, the “Services”). By accessing or using a Service, you agree to these Terms. If you use a Service for an organization, you represent that you have authority to bind it.

1. Product architecture and service scope

AOS is NerveLab’s underlying autonomous operating system. Artemis is an AOS-based service that adds voice and related communications capabilities. Features, channels, authority, and availability may differ by plan, configuration, vertical, and release stage.

A demonstration, waitlist, founding-access request, or pre-release invitation does not guarantee access, availability, or a launch date. An order form, service addendum, data-processing agreement, or separately signed agreement controls if it expressly conflicts with these Terms.

2. Eligibility and accounts

You must be at least 18 and capable of entering a contract. You must provide accurate information, protect credentials, restrict access to authorized users, and promptly report suspected unauthorized access. You are responsible for activity under your account.

Where a regulated or licensed activity is involved, you are responsible for ensuring that authorized personnel hold required licenses and remain in good standing.

3. Customer responsibilities

You are responsible for your business, offers, workflows, users, data, prospects, customer relationships, and use of outputs. You must:

Provide only information you have the right and authority to use.

Maintain accurate approved facts, claims, boundaries, contact periods, escalation rules, and human-approval requirements.

Obtain and document legally required consent for calls, texts, emails, automated or artificial-voice communications, and recordings.

Provide required disclosures, including clear disclosure when a person is interacting with an automated or digital-clone system.

Honor opt-outs, revocations, do-not-call requests, quiet hours, and communication restrictions.

Maintain qualified humans for proposals, contracts, financing, regulated decisions, licensed acts, showings, binding coverage, and other required human actions.

Review and correct material configurations, inputs, and outputs.

Use the Services in compliance with applicable law, carrier rules, professional standards, and connected-platform terms.

4. Acceptable use

You may not use the Services to:

Deceive, harass, threaten, discriminate, or impersonate a person without required disclosure.

Send unlawful, unsolicited, or prohibited communications.

Target or make prohibited decisions based on protected characteristics.

Make false, misleading, unverified, or unauthorized claims.

Provide professional advice or perform regulated acts without required authority.

Evade consent, suppression, safety, security, audit, or human-approval safeguards.

Introduce malicious code, probe security, disrupt the Services, or access data without authority.

Reverse engineer protected components except where applicable law prohibits the restriction.

Use Service output, confidential information, or protected technology to train or build a competing model or service without written permission.

Use the Services for illegal activity or to infringe another person’s rights.

Artemis is designed for authorized communications with warm or consented relationships, not indiscriminate cold outreach.

5. Communications and customer-delegated authority

When configured by a customer, Artemis may generate, initiate, receive, schedule, continue, or respond to communications within customer-approved authority. NerveLab supplies the technology and operational controls; the customer supplies the commercial purpose, approved facts, relationship, audience, and delegated authority.

The allocation of responsibility depends on the communication, applicable law, and actual conduct. Nothing in these Terms overrides duties that applicable law assigns to NerveLab, the customer, or another sender, caller, initiator, seller, telemarketer, or service provider.

NerveLab may block, delay, suppress, or terminate a communication or account to enforce safeguards, honor a request, address legal or carrier risk, or protect the Services.

6. Human authority and output review

Automated and generative systems can make mistakes. Outputs may be incomplete, inaccurate, stale, or unsuitable. You must determine whether a Service is appropriate, configure authority, supply current approved facts, and maintain human review proportionate to risk.

The Services do not replace legal, financial, tax, medical, real-estate, insurance, engineering, or other regulated advice. Unless expressly agreed in writing, proposals, contracts, financing decisions, binding coverage, licensed acts, showings, and actions requiring legal or professional authority remain with your qualified personnel.

7. Customer Content

You retain ownership of content you submit, connect, or direct NerveLab to process (“Customer Content”). You grant NerveLab a limited, non-exclusive right to host, copy, transmit, process, display, and otherwise use Customer Content as necessary to provide, secure, support, and improve the Services, comply with law, and enforce agreements.

NerveLab will not use identifiable customer prospect or relationship content to train a generally available model unless an applicable agreement expressly authorizes that use. NerveLab may use aggregated or de-identified information that cannot reasonably identify a customer or individual.

You represent that you have all rights, permissions, notices, and consents necessary for Customer Content and your instructions.

8. NerveLab property and license

NerveLab and its licensors retain all rights in the Services, AOS, Artemis, software, models, prompts, interfaces, workflows, documentation, branding, and related technology, excluding Customer Content.

Subject to these Terms and plan limits, NerveLab grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to use the Services for your internal business purposes during the applicable subscription or authorized access period.

9. Feedback

If you provide feedback, you permit NerveLab to use it without restriction or compensation. This does not transfer ownership of Customer Content or confidential business information.

10. Fees, subscriptions, trials, and taxes

Pricing, included usage, connected-hour measurement, overages, billing cadence, trial usage, card requirements, trial conversion, cancellation mechanics, taxes, and refund terms will be disclosed in the checkout, order form, or plan terms before purchase and are incorporated into these Terms.

Unless an order form states otherwise:

Subscription fees are billed in advance.

Usage and overage charges may be billed in arrears.

Taxes are additional.

Fees already incurred are non-refundable except where required by law.

Failure to pay may result in suspension or termination.

Website pricing may change prospectively. Changes do not alter a binding order during its stated term unless the order permits the change.

11. Trials and pre-release features

Trials, demonstrations, founding access, beta features, and pre-release capabilities may be limited, modified, suspended, or discontinued. They may contain errors and may not include all planned safeguards, integrations, support, or availability. Do not use them for high-risk or regulated actions unless NerveLab has expressly approved that use in writing.

12. Third-party services

The Services may depend on telecommunications carriers, model providers, email providers, hosting providers, CRMs, calendars, payment processors, and other third parties. Their terms and privacy practices apply to their services. NerveLab does not control third-party availability, filtering, delays, acts, omissions, or security outside NerveLab’s reasonable control.

13. Confidentiality

Each party may receive nonpublic information that a reasonable person would understand to be confidential. The receiving party will use it only to perform or receive the Services, protect it using reasonable care, and disclose it only to personnel and providers who need it and are bound to protect it, except where disclosure is required by law.

14. Data protection and security incidents

NerveLab will use reasonable administrative, technical, and organizational safeguards. Additional processing terms may be stated in a Data Processing Addendum.

If NerveLab discovers a security incident affecting Customer Content, NerveLab will notify the affected customer as required by applicable law and provide information reasonably necessary for the customer to satisfy its own obligations. Responsibility for notifying individuals or regulators will be allocated by applicable law and the parties’ roles, not categorically shifted where such a shift is unlawful.

15. Suspension and termination

You may stop using the Services and may cancel according to the applicable plan or order terms. NerveLab may suspend or terminate access for breach, nonpayment, misuse, legal or security risk, carrier or provider requirements, or when continued operation becomes impracticable.

Where reasonable, NerveLab will provide notice and an opportunity to cure. Upon termination, rights to use the Services end. NerveLab will handle Customer Content under the applicable agreement and Privacy Policy. Provisions that should survive will survive, including payment, ownership, confidentiality, disclaimers, indemnification, liability limits, dispute terms, and accrued rights.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” NERVELAB DISCLAIMS EXPRESS AND IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, COMPLIANT FOR A CUSTOMER’S PARTICULAR USE, OR PRODUCE A PARTICULAR SALES OR BUSINESS RESULT.

The AOS and Artemis Service Disclaimer is incorporated into these Terms.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NERVELAB AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY.

NERVELAB’S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THE SERVICES WILL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY THE CUSTOMER FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

These limitations do not apply to gross negligence, willful misconduct, or liability that cannot lawfully be limited, including as provided by California Civil Code Section 1668. Some jurisdictions do not permit certain exclusions, so portions may not apply.

18. Indemnification

You will defend, indemnify, and hold harmless NerveLab and its affiliates, officers, employees, contractors, and suppliers from third-party claims, investigations, penalties, damages, and reasonable costs arising from:

Customer Content, offers, products, services, or instructions.

Your communications, recipient selection, claims, or use of the Services.

Your violation of law, professional obligations, these Terms, or another person’s rights.

Your failure to obtain consent, provide notice, honor revocation, or maintain required human or licensed authority.

Disputes between you and your prospects, customers, clients, employees, or other third parties.

NerveLab may control the defense and settlement of an indemnified matter at your expense. You may not settle a matter imposing liability, admission, or obligation on NerveLab without written consent. You will reasonably cooperate.

19. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, terrorism, labor disputes, government action, epidemics, cyberattacks, utility or internet failure, telecommunications failure, or third-party provider outages. Payment obligations already incurred are not excused.

20. Dispute resolution and arbitration

Any dispute arising from these Terms or the Services will be resolved exclusively by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in Riverside County, California. Each party waives a jury trial.

The arbitrator will decide disputes about the interpretation, applicability, enforceability, or formation of the arbitration agreement, including whether it is void or voidable.

Each party waives participation in a class action, class arbitration, collective action, or representative proceeding. The arbitrator may not consolidate claims or preside over a class, collective, or representative matter.

Either party may seek emergency injunctive relief in court to prevent irreparable harm. A person may seek public injunctive relief in court where California law requires, including under McGill v. Citibank, N.A. Permitted court proceedings must be brought in state or federal courts located in Riverside County, California.

You may opt out of arbitration within 30 days after first accepting these Terms by sending written notice to legal@nervelab.io containing your name, organization, account email, and a clear statement that you opt out of arbitration. Opting out does not affect other provisions.

21. Governing law

California law governs these Terms without regard to conflict-of-law rules. Permitted court proceedings must be brought in Riverside County, California, and each party consents to jurisdiction there.

22. Changes

NerveLab may update these Terms. Material changes apply prospectively. We will post updated Terms and provide additional notice where required. Continued use after an update takes effect constitutes acceptance where permitted by law.

23. General

These Terms and incorporated agreements are the entire agreement about the Services. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder remains effective. If the class waiver is unenforceable for a claim, that claim will proceed individually in court rather than class arbitration.

You may not assign these Terms without written consent. NerveLab may assign them in connection with a financing, reorganization, merger, acquisition, change of control, or sale of assets. No third party is an intended beneficiary except indemnified NerveLab parties.

24. Contact

NEURONETIX LLC / NerveLab
130 W. Corona Mall, Suite 203
Corona, California 92879
legal@nervelab.io
951-543-7555