Terms and Conditions

These Terms and Conditions govern your use of the AOS platform and services provided by Neuronetix LLC ("NerveLab," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these terms.

1. Acceptance of Terms

By using NerveLab's AOS platform, you confirm that you are at least 18 years of age, have the legal authority to enter into these terms, and agree to comply with all applicable laws and regulations including TCPA, CAN-SPAM, and Fair Housing laws.

2. Description of Services

AOS (Agent Operating System) is an AI-powered lead management and communication platform designed for independent real estate agents. Services include automated lead follow-up, pipeline monitoring, SMS and email communications, and reporting. AOS is a tool, not a licensed advisor, and does not provide legal, financial, or real estate advice.

3. Agent Responsibilities

As an agent using AOS, you are responsible for:

• Ensuring all leads in your database have provided prior express written consent to receive SMS communications
• Maintaining an accurate Do Not Contact list and honoring all opt-out requests promptly
• Complying with TCPA, state telemarketing laws, and Fair Housing regulations
• The accuracy and legality of all content sent through the platform
• Maintaining your real estate license in good standing
• Keeping your login credentials secure

4. SMS Messaging Terms

AOS facilitates SMS messages sent from agents to their leads. By using the SMS features:

• You confirm all message recipients have opted in to receive SMS communications
• All messages will include STOP opt-out instructions as required by law
• Message and data rates may apply to recipients
• NerveLab is not liable for carrier filtering, delivery failures, or recipient responses
• For support, contact rob@nervelab.io or reply HELP to any message

5. Subscription and Payment

AOS is offered on a monthly subscription basis. Fees are charged in advance. You authorize NerveLab to charge your payment method on a recurring basis. Subscriptions may be cancelled with 30 days written notice. No refunds are provided for partial months. Usage overages are billed at published rates.

6. Acceptable Use

You agree not to use AOS to:

• Send unsolicited messages to individuals who have not consented
• Violate Fair Housing laws or engage in discriminatory practices
• Transmit spam, fraudulent, or misleading content
• Attempt to reverse engineer, copy, or resell the platform
• Violate any applicable federal, state, or local laws

7. Limitation of Liability

NerveLab provides AOS on an "as is" basis. We do not guarantee specific results, lead conversion rates, or revenue outcomes. To the fullest extent permitted by law, NerveLab's liability is limited to the amount paid for services in the 30 days preceding any claim. We are not liable for indirect, incidental, or consequential damages.

8. Intellectual Property

All platform technology, designs, and content are the property of Neuronetix LLC. You are granted a limited, non-exclusive license to use the platform for its intended purpose during your subscription term.

9. Termination

We reserve the right to suspend or terminate your account for violation of these terms, non-payment, or activity that creates legal or reputational risk for NerveLab. You may terminate your subscription with 30 days written notice.

10. Governing Law

These terms are governed by the laws of the State of California. Disputes shall be resolved in the courts of Riverside County, California.

11. Changes to Terms

We may update these terms periodically. Continued use of the platform after changes constitutes acceptance of the updated terms. Material changes will be communicated by email.