OUTREACH AND COMMUNICATIONS COMPLIANCE STATEMENT

Effective July 27, 2026

1. Purpose

This Statement describes the compliance framework for:

NerveLab’s own marketing and service communications.

Customer-directed communications performed through AOS or Artemis.

Recipient requests, consent records, suppression, disclosure, and human escalation.

It is a policy statement, not a guarantee that every customer use is lawful. Customers must obtain advice appropriate to their industry, jurisdiction, audience, and communication method.

2. Roles and responsibility

NerveLab provides the technology, safeguards, channel infrastructure, and configured autonomous capabilities. Customers determine the lawful commercial purpose, approved audience, relationship, facts, offers, boundaries, and authority.

Artemis may generate, initiate, receive, schedule, continue, or respond to communications under customer-delegated authority. Legal responsibility is allocated by applicable law and actual conduct. NerveLab does not categorically disclaim a statutory role where the law assigns one.

3. Warm and consented relationships

Artemis is designed for warm or consented relationships and approved pipelines, not indiscriminate cold outreach. Customers must not upload or activate purchased cold lists or direct Artemis to contact people without an appropriate lawful basis.

4. Identification and disclosure

Communications must accurately identify the responsible business and must not use deceptive headers, caller identity, subject lines, or content. Prospects must receive clear disclosure that they are interacting with an automated or digital-clone system where required by law or NerveLab policy.

5. Email

Commercial email must:

Use accurate sender and routing information.

Avoid deceptive subject lines.

Identify advertising where required.

Include a valid physical postal address.

Provide a clear unsubscribe mechanism.

Honor opt-out requests within the legally required period.

Preserve suppression information so the request remains effective.

6. SMS

Marketing SMS must be sent only with the consent required for the sender, purpose, and technology involved. Consent must not be a condition of purchasing when prohibited. Required opt-in disclosures must identify the sender and program, describe message purpose and frequency, disclose possible message and data rates, and link to applicable terms and privacy information.

Recipients may revoke consent by any reasonable method that clearly communicates the request. Supported keywords should include STOP and other technically supported standard revocation terms. A single non-marketing confirmation may be sent when legally permitted.

7. Voice and artificial voice

Customers must obtain consent required for calls using an artificial, prerecorded, or digital-clone voice. Artemis must provide required identity and automated-system disclosures. Required calling-hour, caller-identification, do-not-call, and recordkeeping rules apply.

Artemis may not make cold calls under NerveLab product policy. Proposals, contracts, financing, licensed acts, and other required human decisions must be escalated.

8. Recording

Consent to communicate does not equal consent to record. Recording must remain disabled unless the configured notice and consent process is appropriate for the participants and jurisdictions. Where consent is not obtained, the system must follow the configured no-recording or termination path.

9. Revocation, opt-out, and suppression

A reasonable request to stop calls, texts, emails, or outreach must be honored according to its language and applicable law. Customers may not force a recipient to use a single prescribed method when the recipient clearly communicates revocation another way.

NerveLab may maintain suppression, consent, source, timestamp, and delivery records to honor requests, prevent recontact, and demonstrate compliance. Suppressed contacts may receive only messages legally permitted after revocation, such as a single confirmation.

10. Do-not-call and quiet hours

Customers must comply with applicable federal, state, company-specific, and industry do-not-call requirements and calling-hour restrictions. NerveLab may provide screening and suppression controls, but customers remain responsible for determining which registries and exemptions apply.

No customer may rely on a general business-to-business exemption without verifying that the actual recipient, number, purpose, jurisdiction, and communication qualify.

11. Vertical safeguards

Solar: No unverified savings, utility-rate, incentive, tax-credit, financing, equipment-performance, or eligibility claims.

Insurance: Licensed or regulated recommendations, binding, coverage decisions, and required disclosures must be handled by an authorized human.

Real Estate: No steering, coded language, discriminatory targeting, or conduct inconsistent with Fair Housing requirements. Licensed acts and required human decisions remain with qualified personnel.

12. Monitoring and enforcement

NerveLab may audit configurations and activity, require corrective action, suspend a channel, or terminate access when use creates legal, carrier, recipient, security, or reputational risk. Customers must cooperate with reasonable compliance inquiries and preserve required records.

13. Contact

NEURONETIX LLC / NerveLab
130 W. Corona Mall, Suite 203
Corona, California 92879
privacy@nervelab.io